With PopBookings Messaging, you can message your agency directly with any questions regarding your bookings. There are two forms of chat you will use with the app:
- Direct messaging. This is meant for more confidential conversations or asking the agency about information directly relevant to you.
- Group chat. This is for conversations with your fellow staff at the event, or to get information from the agency relevant to the group. IMPORTANT: Remember to use your powers of group chat wisely. Nobody likes spam. If it's a message that is only relevant to you, send a direct message to your agency.
How to Send a Direct Message to My Agency
To send a direct message about your booking to your agency, follow the below steps:
- Open the app or log in at app.popbookings.com.
- Click Account Settings or the hamburger menu on your mobile app.
- Select Agency Connect.
- Select the agency you'd like to message, and click the message icon
- Type your message in the message bar.
- Hit the Send icon
to send your message.
How to Send a Message About My Booking
To send a direct message about your booking to your agency, follow the below steps:
- Open the app or log in at app.popbookings.com.
- Click Bookings.
- Click the Message icon next to the event details to initiate your message.
- Ensure Direct is selected at the top of the message thread.
- Type your message in the message bar.
- Hit the Send icon to send your message.
Why have I not received an answer?
Agencies receive a lot of messages if they are booking a good number of jobs. It might take a little bit for them to respond to all requests. Be patient. However, if it is an urgent matter you can message again to increase your chances of getting a response or navigate to Agency Connect on the mobile app to find your agency's phone number (if available).
Questions? Contact us at support@popbookings.com.
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